How to Make an Intelligent Supply Chain
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Make Your Supply Chain Intelligent – Here’s How to Do It

In today’s age of technological advancements, where customers and suppliers across the globe are interacting with each other without the constraints that physical boundaries or distances impose, managing expectations and ensuring that commitments are adhered to, mandates a much more integrated approach in every aspect of business.How to make Intelligent Supply Chain

Today’s customer expects the very best of what the market has to offer, tailored to suit personalized requirements in the least possible time, with uncompromised quality parameters and all this at the lowest possible costs. This is also what truly defines an intelligent supply chain management system.

To achieve this, an organization needs to ensure that its teams like planning, distribution, procurement, new product development, quality and manufacturing work in tandem and with seamless data and raw material flow. However, to ensure that each of these teams delivers to the best of its potential and works towards a common objective, it is important to have certain common threads that bind them.


Supply Chain Performance therefore needs to be measured using a set of Key Performance Indicators (KPIs) that represent in a nutshell this complicated relationship between numerous teams working towards the common aim of ensuring ‘Customer Delight’. Certain key parameters that determine the success of any supply chain are:

  1. Ensuring stringent quality control
  2. Reliable and repeatable manufacturing/service processes
  3. Lowest possible cycle times
  4. Zero raw material stock outs/unaddressed service requests
  5. Working capital management
  6. Minimum inventory of finished goods
  7. Maximum utilization of machinery and resources

It is imperative that these indicators are continuously measured and monitored by the supply chain team to deliver value at every stage to all stakeholders in the value chain.

Success of the sales and marketing team hinges on the ability of their counterparts in supply chain being able to deliver what the customer has been promised at the right time and with the ability of keeping a check on the costs.

However, good performance in one part of the supply chain is insufficient. Your supply chain is only as strong as its weakest link. The solution is for you to focus on the key metrics in each area.

While this does sound challenging, it is possible to achieve the seemingly complicated task of meeting your customer’s requirements by infusing your supply chain with an element of intelligence. What conventional business houses are therefore striving towards is the dawn of intelligent supply chain.

What this means is that instead of measuring supply chain effectiveness in a silo, the KPI’s chosen are often conflicting and bring balance. Inventory vs. time, cost vs. flexibility are just some examples.

Understanding your business dimensions and then defining the indicators that most suit you will give you a much better view of your performance as compared to going with a traditional set of parameters only. By measuring accurately, monitoring, reporting and taking corrective actions on time you can improve any area of the supply chain that can have an impact on customer experience.

Click here to know more about intelligent supply chain management.


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  1. Olawale Daniel

    January 23, 2015 at 11:06 pm

    Supply chain is the backbone of any business that is aiming towards becoming successful. The issue with many startups is, they spend more time on the product but little on how it will get into the customer hands.

    However, as I’m not an pro

  2. Abdellah EL-Houssaini

    February 2, 2015 at 3:45 pm

    thank you for this beautiful article

  3. abhay

    February 9, 2015 at 12:19 pm

    Thanks for Providing us the great information.Supply Chain Management system is a very effective part of a business.A customer only wants the best product from the market.and only by adopting the supply chain business management system a customer can get it from us.
    Great Article.

  4. Pawan

    February 13, 2015 at 7:44 am

    To achieve this, a corporation requires to ensure their teams including planning, supply, procurement, brand-new merchandise progress, top quality as well as manufacturing operate throughout tandem is actually seamless data as well as uncooked stuff circulation.

  5. Alex

    February 15, 2015 at 5:48 am

    I think that understanding the supply chain can be really difficult to understand and become proficient in. Your Key Point Indicators are especially useful in guiding how to measure supply chain effectiveness and efficiency.

  6. varun

    February 28, 2015 at 9:07 am

    thanks for sharing such a beautiful information


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