Phone Services for Fleets: Getting It Right
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Phone Services for Fleets: Getting It Right


Phone Services for Fleets

When you’re operating a fleet on the road, communications are your biggest single issue. Shuffling resources, pickups and urgent works are key issues. Your business phone systems literally define the business’s capabilities. They can also define the business’s weak points and areas where performance leaves something to be desired.

Fleet Mobile Systems Basics

Fleet mobile systems are really extensions of your business system. They need to be able to access people and information extremely reliably. This is an area where guesswork is a liability, and mistakes and misinformation cost money. Best practice in this field is to get the very best phone system you can find, preferably a system with a lot of flexibility and built-in, simple operations.

The interfaces with customers and the fleet are the major issues. The fleet needs to be able to work with your information systems, and customers need to be in the loop regarding their issues.Phone Services for Fleets

These factors mean your system requires:

  • A quick turnaround and high turnover capability- Keeping work moving and managing issues ASAP is the name of the game in fleet management, and it’s your office phone system and intranet which experience the demands. You can have a pretty basic mobile system onboard your fleet, but your business phone system has to be up to speed with your business systems.
  • Good customer service setup- Calls can come in like the tide, and managing them can be a real problem. As a matter of fact, when you’re dealing with lots of calls, the best option is improving access to contacts, rather than setting times and KPIs on phone calls. The better your phone service, the better your business operations and customer service will be.
  • Customization- Whatever your business, you’ll have particular needs for your phone system. That in turn means that you need to have a phone system which can be structured to match your business operations easily.

The Good News

Modern telephone systems are based on a very practical approach. Instead of a hardware system with its limitations, the new systems are based on servers and software. They’re infinitely more efficient and easier to manage than the old systems.

The best new phone systems include:

  • Dedicated phone servers- These servers work exactly the same way as internet or email servers. They manage calls very efficiently, and they have excellent capacity.
  • Virtual PBX systems- With digital technology, naturally, come digital phone systems with much more efficient call management options. The virtual PBX systems are designed to manage the full spectrum of business phone system operations.
  • Software- New “contact centre” software allows a lot of flexibility to manage your phone systems the way you want. You can manage up to 1000 extensions on these software packages, allocate your resources, assign new phone numbers to new business operations, etc. with minimal fuss. A few clicks will do the job.

For fleet management, this is magical. You can operate your entire fleet on an easily managed, simple, and above all highly efficient basis. If you’re looking for a new phone system for business, check out your options. You’ll be amazed.

Image credit: icabbi.com

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10 comments
  1. Tech Blog

    February 9, 2012 at 4:24 pm

    Awesome post and a good Tech Blog, But I have to say, if you remove that ad in the middle of the post it would be much better, I too run a tech blog, why don’t you come and tell me of any improvements I can implement.

    Reply
    • Olawale Daniel

      February 13, 2012 at 7:38 am

      Thanks for the suggestion…but, it will still be there until when I changed the theme….

      Reply
  2. Gaurav Garg

    February 9, 2012 at 5:55 pm

    Nice Article…

    yes your are right

    Reply
  3. Classic Car Information

    February 15, 2012 at 3:05 pm

    Great article, well friend you can delete that Add from the control panel go to theme editor and remove that DIV from the script I changed so many time from my Blog.

    Reply
    • Olawale Daniel

      February 15, 2012 at 10:53 pm

      Thanks for that man

      Reply
  4. Electric items

    February 23, 2012 at 8:00 am

    When my Comment is not there so why am getting notifications? I asked a simple question and you deleted my comment they why you guys sending notifications?

    Reply
    • Olawale Daniel

      February 23, 2012 at 9:01 pm

      Please tell me what question, I did not see your comment truly…kindly contact me via email…thanks

      Reply
  5. Electric items

    February 24, 2012 at 8:22 am

    Hi, You din’t noticed my messages and you deleted because you think am spamer 🙂 Well, my Question was my friend has toyota and he bought a device a normal device which can get signals and passing to other devices like if I install this device and again if am not getting signals so that device will help me to catch the signals. Is it good for this device or not? he has not your system he has some other security system,

    Reply
    • Olawale Daniel

      February 25, 2012 at 2:17 am

      Thanks for understanding, we do get too many comments and any comments that went into spam folder are considered as spam, though, I normally fish out some good comments as well. But last week was stressful for me because I had to approve and reply to over 3000 comments at the same time, so anyone with no sign of correlating with the post was deleted by me.

      Sorry for that.

      Concerning your question, so far the device can pick the signal, you can be managing that one with your friend but in case you did not get it working to the fullest, you can order for the one we talked about here and you will get good result at the end of the day.

      Thanks for understanding me better and for voicing out your concerns 🙂

      I’m always at your call
      Olawale Daniel

      Reply
  6. Kenneth Licea

    March 29, 2013 at 6:23 am

    I see this blog holds some very great information for everyone. I dropped a link to this post on my linked in account.

    Reply

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