The Known Benefits of Call Management System

3
2308

It is important that your business makes a good impression, and quite often that is when a client contacts you via phone. How they are dealt with can go a long way to ensuring they remain a client. Businesses that deal with a high volume of calls need to look strategically at how all of those calls are managed. That is where call management system comes into play.

It is an integral part of business phone systems and ensures the people calling are directed to the appropriate person or information. Think of call centres or corporations where you can ring up to make a credit card payment – without Call Management system they couldn’t function.

Top Benefits of Call Management System

What is Call Management System?

In a nutshell, Call Management is a system that routs calls through telephone systems using a system of parameters and rules. It helps to present your business in a professional manner and also increases efficiency through the use of technology. It can involve “real” people, such as a receptionist, or automated functions that can be operated via voice commands or by using the numbers on a phone keypad.

Call Management can have many different aspects to it – businesses will differ on their individual requirements so may use all, some or a combination of many.

Auto Attendant

This is a common telephony tool that provides a first point of contact to help guide callers to their appropriate area. Essentially, it is a voice menu system that allows the caller to choose who they speak to without going through a receptionist. At its heart is a directory of users and extensions – if the caller cannot be directed to the person they are seeking, then auto attendant can provide a voice mailbox so a message can be left. It is an efficient tool that automates and simplifies the way incoming calls are dealt without the need of a “human” receptionist.

Queue Manager

As the name suggests, queue manager is an application that manages inbound callers who need to wait. While being left on hold for a period of time can be frustrating, good queue management systems will go a long way to improving caller retention.

Quality queue managers should keep callers informed and entertained without being interruptive and monotonous. Queue management systems can contain several features, such as on hold music; information on how the caller is progressing in the queue; messages that thank the caller for holding and ensuring them they will be dealt with as soon as possible (known as “pacifiers”); and on hold promotions.

Other Call Management Features

While queue management and auto attendant are the two main features of call management systems, there are others that can benefit specific businesses. Many quality providers offer reception solutions which give one receptionist the ability to monitor and transfer calls around an entire network, regardless of whether they are in one building or in branches spread around the world.

There are also Hunt Groups, which is a directory of extensions which are rung in order when an incoming call is received. There is also location-based routing, which will direct a call to a specific number depending on the caller’s location. As you can see, there are many options and benefits for all types of business that can make it run more efficiently and provide customers with a good first impression.

Previous articleHow to Jailbreak iOS 5.0.1 Untethered with Corona 5.0.1 Untether
Next articleShould you get a Rapid Battery Charger? Answer Explained
Olawale Daniel is a business builder and psychologist, a network marketing professional, a world-class motivational speaker, a successful internet entrepreneur and a digital media strategist interested in all things mobile and digital — start-ups, media, branding. He started TechAtLast back in 2010 as a platform to quench his thirst for latest technologies. As a motivational speaker and author, Olawale has published several motivational and personal development books and he's currently working on "SUCCESS AHEAD - Don't Quit" which is billed to hit the stand by Q4 of the year. He writes regularly on his personal website on motivation and personal lifestyle and tips for network marketing success, OlawaleDaniel.com. His latest book on How to Sponsor More People in Your Network Marketing Business is still one of the best sellers in its category. He's presently working as a Health and Wellness consultant at BURN SLIM TRIM Inc., a firm that helps people regain their perfect lifestyle through state-of-the-art recent discoveries way back from nature. He's also the brain behind FOBCourse, a business university for startup entrepreneurs in Africa.

3 COMMENTS

  1. In my view call management is very essential for the business and it is the best way to keep the clients active by responding them at regular intervals. Its not mandatory to have a business meetings Face to Face instead we can fix the time for the clients and can communicate with them. We have to be punctual in it. Automated commands, receptionist or whatever the call management service we use at the end of the day we ahve satisfy the clients that is very important.

LEAVE A REPLY

Please enter your comment!
Please enter your name here

This site uses Akismet to reduce spam. Learn how your comment data is processed.