Monitoring employees might not sound like a great idea to the people that are actually being monitored by things such as voice recorders and hidden spy cameras but there are many good and positive reasons why a company should be monitoring employees on a regular basis.
It’s in their best Interest
Although you might get a few people disagreeing with the above statement, ensuring that the company is being watched on a constant basis keeps things fair across the business. If an argument between management and a certain employee is held then footage will show exactly what started it and who is really responsible, there is no way a manager can lie about what happened. Surely this is only a good thing for individual employees?
It protects the company
If someone is trying to sue the company for something that hasn’t happened and there is no video footage then it is more a case of who has the better attorney. If the footage exists then the company has pretty much guaranteed themselves a victory over a case that shouldn’t even be in existence.
Makes it a safer place to work
With video recording equipment in place across the company you will find that a violent incident between two or more employees is far less likely to happen. If something does happen then it can be sorted out legally very quickly and a decision on who to discipline can be made very quickly, this is great for showing other employees what happens when violence occurs in the business.
Ensures company growth
Most people wouldn’t think that a higher growth within the company can come from keeping an eye on employees but what it can do is show who is working and who isn’t. If you are based in an office you can easily see who is sitting on Facebook all day and who is hard at work.
It will also assist on knowing who is staying later at work (especially within the larger companies) and this of course shows just who is the most dedicated at a company.
Improves Client Satisfaction
If you are placing phone recording software on your phones within the business you are ensuring that every phone call that is made through to your company and to a client is recorded. This means that you can really work towards making sure that your clients and customers are kept as happy as possible by improving the service by spotting common issues.
It also helps when customers speak to management and claim that they have been abused over the phone (when in fact nothing at all as happened) as you can quickly prove either way!
So there you have it, proof that monitoring people in the working environment is a good idea, thoughts on the matter?