Customer Care

CRM Software – 5 Essential Features of An Effective Customer Relationship Management Software

CRM software adds advanced features to help small and mid-sized business increase sale. But what are the essential features of an effective customer relationship management software?  Customer relationship management systems are designed to automate the collection and analysis of data...

Mobile Self-Service: How to Reduce Customer Hold Times

Do you want to reduce customer hold times while calling your support line? No one likes a long hold time. In fact, it’s one of the top consumer complaints when calling contact centers for service. The longer a caller waits,...
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Latest News

Why UX Design Must Be the Foundation of Your Software Product

We arre currently living in the 21st century, where technology has taken over our lives. We all...
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6 things to know before you start an influencer marketing campaign

Are you actually prepared to launch an influencer marketing campaign? Seen by many in the past as...

Leveraging Blockchain Technology: How Blockchain Helps to Enhance Data

Leveraging blockchain technology has become the best way to ensure data processing services quality. The way blockchains share information sets it apart.

Free Television Still Dominant Force Across Africa

Broadcasters to Take Centre Stage at DISCOP JOBURG. Over 120 free-to-air television stations, including...

What Will be the Role of Social Media in 2020?

What role does social media play in your life? Wait, let me rephrase my question. How important are Snapchat and Instagram in your daily routine? Most of...