Tag: Customer Care

  • CRM Software – 5 Essential Features of An Effective Customer Relationship Management Software

    CRM software adds advanced features to help small and mid-sized businesses increase sales. But what are the essential features of an effective customer relationship management software?  Customer relationship management systems are designed to automate the collection and analysis of data on different market actors (such as customers, partners, competitors, contact persons). It helps companies to […]

  • Mobile Self-Service: How to Reduce Customer Hold Times

    Do you want to reduce customer hold times while calling your support line? No one likes a long hold time. In fact, it’s one of the top consumer complaints when calling contact centers for service. The longer a caller waits, the more frustrated they become. The end result? Abandoned calls and consumers taking their business […]