Customer Experience

CRM Software – 5 Essential Features of An Effective Customer Relationship Management Software

CRM software adds advanced features to help small and mid-sized business increase sale. But what are the essential features of an effective customer relationship management software?  Customer relationship management systems are designed to automate the collection and analysis of data...

5 Strategies to Create Powerful Omnichannel Customer Service in Your Business

The quality or standard of customer service can make or break a business. Since the internet has put a vast wealth of information and access to nearly anything in the hands of anyone with a connected device, people have...

How to Build a Consistent Customer Relations With Ease

It's always better to retain customers than to attract new ones because the cost involved in getting new customers is much higher. Around 90% of online consumers shop from different brands. Statistics also reveal that, largest majority of these...

How Intriguing Mobility Solutions Help in Embracing High Customer’s Expectations

“We will continue to see a convergence of digital and physical world. Those who conquer emerging trends will be market leaders.” – John Phillips (Senior Vice President for Pepsico, Inc.) In the digital age, customer experience is the key differentiator....

6 Phone Etiquette Tips for Tech Start-Ups Growth Hacking

The best tech startups can founder over their inability to properly use an old technology — the phone. All of the best programming and hardware acumen in the world will fail to save a company that can’t deal professionally...

4 Ways to Focus on Improving Customer Service and Achieving Success in Tough Economy

The competition in all industries is increasing and the economic times are becoming tough. If you want to make sure that the business stands out from other business then it is important to pay attention in improving different elements...

8 Guaranteed Ways to Lose Clients Fast with Expert’s Touch to Keeping Them Happy At All Times

The key to economic success is keeping clients happy.   Returning clients are telling you that they like your work every time they come back. The work you’ve done in the past, however, isn’t enough. You’ve got to be continuously...

Customer Experience – How Improved Customer Payment Experiences Impact Your Bottom Line

Customer experience is key to promoting purchases at both online and brick-and-mortar shops. However, even the best customer experience while shopping can be ruined due to a deficient payment process. Studies have shown that inefficient payment processes cause shopping cart...
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Why UX Design Must Be the Foundation of Your Software Product

We arre currently living in the 21st century, where technology has taken over our lives. We all want to experience the top...

6 things to know before you start an influencer marketing campaign

Are you actually prepared to launch an influencer marketing campaign? Seen by many in the past as...

Leveraging Blockchain Technology: How Blockchain Helps to Enhance Data

Leveraging blockchain technology has become the best way to ensure data processing services quality. The way blockchains share information sets it apart.

Free Television Still Dominant Force Across Africa

Broadcasters to Take Centre Stage at DISCOP JOBURG. Over 120 free-to-air television stations, including...