Customer Service

CRM Software – 5 Essential Features of An Effective Customer Relationship Management Software

CRM software adds advanced features to help small and mid-sized business increase sale. But what are the essential features of an effective customer relationship management software?  Customer relationship management systems are designed to automate the collection and analysis of data...

The Super-Charging Power of AI in Customer Service Industry

Artificial Intelligence is everywhere today. We interact with it every day, sometimes without even knowing it. Plus, it is getting better and smarter every day. The world is moving from simple mindless chatbots to being more accepting of the...

5 Strategies to Create Powerful Omnichannel Customer Service in Your Business

The quality or standard of customer service can make or break a business. Since the internet has put a vast wealth of information and access to nearly anything in the hands of anyone with a connected device, people have...

How to Build a Consistent Customer Relations With Ease

It's always better to retain customers than to attract new ones because the cost involved in getting new customers is much higher. Around 90% of online consumers shop from different brands. Statistics also reveal that, largest majority of these...

4 Ways to Focus on Improving Customer Service and Achieving Success in Tough Economy

The competition in all industries is increasing and the economic times are becoming tough. If you want to make sure that the business stands out from other business then it is important to pay attention in improving different elements...

Want to improve your customer service? Think about the Cloud

Customer service is such an important facet of any business, and even more so in the digital age of the empowered consumer. While this may be easy to say, how often do businesses do really accept the value of...
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Why UX Design Must Be the Foundation of Your Software Product

We arre currently living in the 21st century, where technology has taken over our lives. We all want to experience the top...

6 things to know before you start an influencer marketing campaign

Are you actually prepared to launch an influencer marketing campaign? Seen by many in the past as...

Leveraging Blockchain Technology: How Blockchain Helps to Enhance Data

Leveraging blockchain technology has become the best way to ensure data processing services quality. The way blockchains share information sets it apart.

Free Television Still Dominant Force Across Africa

Broadcasters to Take Centre Stage at DISCOP JOBURG. Over 120 free-to-air television stations, including...