According to a Tech Pro Research survey conducted in 2018, 70% of companies either have a digital transformation (DX) strategy already or are working towards one. In the case of large enterprises, the number may even be higher.
Dwayne Charrington is a technical writer currently associated with ProProfs Help Desk. He
possesses hands-on experience in writing for the customer service industry. Dwayne is
insightful when it comes to industrial challenges, emerging customer service trends, and how businesses overcome related challenges. Dwayne likes drawing connections between different industries and entities while designing his blogs.