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Saturday, October 24, 2020

AI-Powered Chatbots: Enhancing Business Communication

AI-powered chatbots simplify business communication and interaction with the end-users while making the process seamless and effortless. Now, let’s delve more into how artificial intelligence enhances business communication.

When the talk is about business, let’s put a universal fact upfront, “the Secret to Success of any business depends on the level of Customer Satisfaction achieved.”

The game of business revolves all-around how well to serve customers gaining their vote of trust for repeated business.

Business marketing can get you leads, for sure. But how do you turn them into customers with a pleasing and convincing communication?

Learn from Amazon and its Success Secret!

The overlord puts an obsessive-compulsive focus on ‘Customer’ rather than ‘Competitor’ and is aided by AI-powered chatbots which streamline its business communication with end-users in the most efficient way possible.

Customer’s Realistic Approach Aligned with AI-powered Chatbots

Customer’s Realistic Approach Aligned with AI-Powered Chatbots
Gone are the days of customers spending hours on the phone with the support team in order to get help, AI-powered chatbots have taken over. | Image Source: ChatbotsLife

In this modern era, if a user or customer has a query, they hardly visit a website’s knowledge base section(FAQs) or look for call center numbers anymore; however, they hunt for quick interactions over the most familiar platforms known.

Those were the bygone days when a user was passed from agent to agent trying to solve a problem and yet was left dangling with his unsolved query, adding unwanted additional time to build interconnections.

Digital customers, today, look for more personalized, relevant, and better interactions with brands with immediate responses and seek swift and handy solutions to their problems.

Thanks to Automation Technology!

The artificial intelligence technology has blessed businesses with a boon of Chatbots which can instantly respond to customer queries, improve customer support, and automate the purchase process.

By engaging with virtual assistants, companies are rendered with deep and valuable insights over customer behavior and patterns and benefit from the cost savings brought on by these well-taught bots.

Everybody, today, uses the Internet and is active over different social networks. This derives a golden opportunity for companies to improve their user experience with AI-enabled chatbots as they capture customer data and context better, for seamless conversations.

To dig deep, prefer reading: 3 Ways Artificial Intelligence is Changing the Future of Social Media!”  which is a 2-minute read, pinning the significance of AI in shaping social networks.

AI Bots Transforming Customer Experience and Business Communication

“Humans have limitations, but AI Bots don’t!”

Artificial Intelligence or AI is here to rescue you

Process automation allows companies agility, efficiency, risk reduction, control and traceability in the management of activities.

However, what if the processes are constantly repeatable and their use extends 24 hours a day, 7 days a week without stopping? Or even, multiple requests are entered at the same time?

The answer is undoubtedly a Chatbot solution.

A chatbot is a technology based on artificial intelligence that allows a user to have conversations with a program, using the language naturally and which in the business allows automated processes to be maintained at any time, working on their own.

So, to leverage business communications one can best avail the service of a 24/7 gateway that is highly effective and efficient in addressing user frustrations and maintains longer user engagement with an increased consideration rate.

Chatbots are virtual robots with which it is possible to hold conversations that can be integrated into various operational processes of a company, this in order to create a “natural” linguistic communication between applications, devices, and users.

(The conversation that occurs with chatbots can be to request some type of information or to request that an action be carried out.)

Gartner says that more than 80% of the interactions that companies have with their customers are handled by non-human “people”.

Chatbots identify bottlenecks in the operation and allow continuous improvement to be applied to business activities. They can serve many clients simultaneously and at the time they need, which improves the user experience without human intervention.

Bots are essential today in the digital transformation path of any company. 

With all that said about AI-powered Chatbots, now it’s time to prove all our assertions: 

Communication made Instant & Efficient

Chatbots offer immediacy, the same that Internet users ask for. They offer immediate answers to simple and complex questions with the expected user’s intent. It manages to segment users while making it possible to know them better and react accordingly.

Bots are also known to execute multiple conversations with multiple clients, simultaneously, providing them real-time support while engaging with them at their preferred time of the day.

Deeply Understand & React to Customer’s Intent

AI plays a significant roleplay in chatbot development.”

Backed up by the robust technology of the era, AI and its subsets (machine learning, deep learning, etc.) and executed with the codes running on NLP (Natural Language Processing) chatbots are made more than efficient to understand the context of a customer query.

The in return response of a bot is supported with algorithms that go through and scans millions of data sets to come up with an adequate solution. Unwantedly, if they come across something they aren’t trained for, they direct a user intelligently to its human counterpart.

Endless Availability

I won’t be wrong if I say chatbots are your new portable digital helpers. It doesn’t matter; whenever or wherever you need help, chatbots are readily available to help you with their refined data whether browsing a website or an app.

Chatbots are available 24 hours a day so they help agents decrease their workload. Thus, the latter can focus on managing high-value interactions with customers where empathy and excitement are crucial to delivering differentiated customer experience.

They are more of a convenience for customers to pick up a conversation whenever it suits them, they are available through messages, updates and push notifications.

AI-Powered Chatbots are always available to carry out your pre-determined tasks upon demand
AI-Powered Chatbots are always available to carry out your pre-determined tasks upon demand.

Conversations made Direct & Personal

The advancing AI has made chatbots more user-centric, allowing them to play the analogy of live chat agents. Much like them, chatbots can address users by their name, access their account and can deliver personalized feed of their question by scanning their profile or search history.

Chatbots with their 24/7 availability can also act as your in-store assistant, helping and comforting a website visitor with sorting and filtering products as per your needs based on customer behavior analytics.

AI enables its supportive bots to be proactive and anticipate a user’s concern as and when.

Afterwords

Virtual assistants in the form of chatbots are the new face of artificial intelligence (AI) and at the customer service level, they have represented a complete revolution.

Digital transformations are being carried out by the people for the people, leveraging the power of AI to derive optimal customer experience.

So our recommendation is that you don’t be afraid to implement chatbots and tools derived from AI, as long as you do it correctly and with good guidance. You must state a feasible objective of the chatbot well before venturing to its implementation to procure desired fruitful outcomes.

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4 COMMENTS

  1. Rising Internet connectivity and the growing adoption of smartphones and mobile platforms play a key role in the adoption and use of healthcare chatbots. This has ensured growing numbers of consumers to access healthcare services, and also greatly broadened the reach of said services.

    According to data published by Anthem Insurance Companies, Inc. (US) in May 2017, around 52% of smartphone users gather health information using mobile apps; 36% of doctors say apps are the most effective way to engage with patients; and 93% of doctors believe mobile apps can improve health.

    Smart devices equipped with advanced chatbot tools solve many mission-critical communication issues in healthcare. Thus, an increase in overall smartphone and device adoption will favor the growth of the global healthcare chatbots industry.

    Enhanced technological features in chatbot software, such as Natural Language Processing (NLP), multilingual capabilities, interference engine, cloud-based deployment, Application Programming Interface (API), mobile platform compatibility, and single point of search is propelling the growth of the software segment

    Growing usage of healthcare chatbots by clinicians and hospitals to increase their patient engagement rate, are driving the growth of the healtchcare chatbots market.

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