It’s been more than two decades that VoIP has entered the scene and seeing its impact on business communication calling it one of the biggest communication developments won’t be erroneous. The point to ponder here is that it is growing and evolving since the day of its inception. While businesses are swapping their traditional PSTN phone system with VoIP, keeping a close eye on the trends related to it is important to attain the latest usability of this tool.
Whether you are a business using VoIP or a VoIP service provider, these VoIP trends surely deserve a look if you are to stay atop in the game.
Top VoIP Trends Worth checking out for 2020 and Beyond
Cloud telephony is the future
When VoIP was launched, people were using it as an on-premise tool which was a little costly and cumbersome. However, in the wake of technology, cloud computing has made things simpler and easier. Working on cloud space is more convenient and better than this. Users can easily share data with high great security encryption. They need not worry about system maintenance. With call masking facility, they are never going to lose their customers. That is why cloud telephony is considered as the next big thing after VoIP.
5G is here
Though VoIP is what you need to have easier and all-inclusive business communication, we can’t ignore some of its caveats. Jitter, latency, and data loss bags the top place in the list. Well, we have good news for you. 5G is about to make its public appearance.
The fifth generation of mobile communication and data connectivity, 5G will give you an uninterrupted internet connection without digging a hole in your pockets. March of 2019 has already witnessed the detailed testing of this technology. With the launch of 5G, users can experience 10 GB/s upload speed with comparatively lower latency.
This high speed will also improve overall call quality. Now, web conferencing with 4K and 8K video quality will also be possible. The enhanced network competency will be an added advantage. All in all, it will make your virtual phone number more powerful, capable, and quality-oriented. However, it may need new and compatible hardware for proper functioning.
Say Hi to Artificial Intelligence
AI or Artificial Intelligence is already making high waves in other sectors. With Siri and Alexa at our assistance around the clock, it is helping us in a myriad of ways. VoIP is also not untouched with its impact. Your call center software now comes with auto repair facility a Quality of Service or QoS features. QoS can auto cure some of key issues like network issues or latency to a great extent. It can fix the network breakage without much human intervention.
It is also predicted that the future might witness the AI handling unified communication at multiple levels. It can do auto speech analysis, generate useful data with real-time voice conversation, and can create customer experience enhanced ways depends. Your cloud phone system can already set-up a live chatbot on the website. In the future, you may set bots that can talk with the customers just as Siri and Alexa. So, let’s wait for it.
The future-changing merger of VoIP and WebRTC
WebRTC and VoIP are the two de-facto business communication pillars and may get integrated together by the beginning of 2020. If internal sources are to be believed, WebRTC is going to VoIP to do peer-to-peer swapping and web calling. The biggest advantage is that it can work without any added download or extension requirement in your call center software.
If the merger happens, users can do direct calling from the website, can do live video streaming, and better web conferencing using a cloud-based virtual phone system.
People will fall in love with calling apps
The mobile app has entered almost every walk of our lives. Telephony is also not untouched with its charm. The use of VoIP calling apps will increase by two-folds in the approaching time.
And what are the reasons for this?
People can make international calls without any hassles, can share media easily, and can easily operate the apps using any Wi-Fi app. That is why in-app communication is considered as a booming trend in the future.
The only thing that these calling apps were lacking bit was the integration with other systems. However, it is likely to better and advanced in the approaching time. It is to be said that in the future, users can easily get quick access to their hosted phone system within the Microsoft Office application. They can directly access to Excel files and Outlook emails while doing an in-app conversation. Data migration and transmission would be far smoother. Also, the developers are putting much attention on integrating real-time videos and audios in desktop apps and cloud-space.
Change is good, and VoIP is becoming better and advanced with cloud-telephony. These trends in VoIP are going to change the face of business communication for once and all. So, stay informed, stay ahead of these VoIP trends.